Refund policy
At Hestra Home, we are committed to providing premium home décor and kitchen essentials. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories included.
- Be accompanied by proof of purchase or your order number.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products that have been used, damaged, or altered after delivery
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email us at hestrahome@gmail.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We will review your request and provide a suitable resolution as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect.
Return Shipping
If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.
If the return is the result of our mistake, such as receiving a defective or incorrect item, Hestra Home will cover the return shipping costs.
Refused or Unclaimed Deliveries
If a package is refused or not collected and is returned to us, any return shipping charges and applicable restocking fees may be deducted from the refund amount.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Hestra Home
Email: hestrahome@gmail.com