Shipping policy
Thank you for shopping with Hestra Home. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
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Orders are typically processed and shipped within 24 hours of purchase.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Estimated Delivery Times
Our average shipping times are as follows:
| Region | Estimated Delivery |
|---|---|
| United States | 4–6 Business Days |
| Europe | 4–7 Business Days |
| Middle East | 7–10 Business Days |
| Australia | 4–6 Business Days |
| Asia | 4–6 Business Days |
Most international orders are delivered within 4–8 business days, depending on the destination.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided whenever available so you can monitor your shipment.
Stock Availability
If your order contains multiple items and one or more products are temporarily out of stock, we may hold the shipment until all items are available. If a significant delay is expected, we will contact you using the email address provided with your order.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Hestra Home is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.
Unclaimed or Refused Packages
If a shipment is refused or not collected and is returned to us, the customer will be responsible for any return shipping charges and applicable restocking fees. Any eligible refund will be processed after these charges have been deducted.
Contact Us
If you have any questions about shipping or your order, please contact us:
Hestra Home
Email: hestrahome@gmail.com